Participant Help
What information should be included when I get a doctor's note for an eligible medical expense?
Where a doctor's note is requested for a medical item/supply/service, etc., that note should be on the doctor's letterhead, should be dated and state the patient's name, the specific medical condition the patient is being treated for, and recommend the item/supply/service, etc. as treatment for that condition. The note should also state whether the treatment is of a limited or indefinite duration (e.g., 1 year, 6 months, etc.). Some sample wording:
"I am treating John Doe for a back injury and recommend he receive therapeutic massage twice a week for six weeks to treat this injury."
"I am treating Jane Doe for osteoporosis and recommend she take a calcium supplement indefinitely as part of treatment for this condition."
View additional questions:
- Submitting and Processing Claims
Please Note: Claims must be submitted to HFS by 12:00 p.m. the day prior to your groups scheduled processing date. - Logging into your Account
- Miscellaneous FAQs
- How do I report a Change of Address to HFS?
- Can my spouse call for information regarding my account?
- My flex debit card was declined, why did this happen?
- What information should be included when I get a doctor's note for an eligible medical expense?