Participant Help
My flex debit card was declined, why did this happen?
When stores and providers set up their credit card system, a merchant code is assigned to the merchant depending on the type of merchandise or goods it sells. If the merchant code was set up incorrectly (e.g. coded as a Gas Station), the flex card system will not recognize the store as a qualified merchant and decline the transaction. The maximum allowable charge at a grocery store is $200 and $250 at discount stores (Target, Walmart, etc.) and mail order stores. In addition, your transaction could be declined if the transaction is over your available balance.
View additional questions:
- Submitting and Processing Claims
Please Note: Claims must be submitted to HFS by 12:00 p.m. the day prior to your groups scheduled processing date. - Logging into your Account
- Miscellaneous FAQs
- How do I report a Change of Address to HFS?
- Can my spouse call for information regarding my account?
- My flex debit card was declined, why did this happen?
- What information should be included when I get a doctor's note for an eligible medical expense?