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Participant Help

How do I report a Change of Address to HFS?

If you change your address during your plan year, please contact your H.R. Department. Your H.R. Department will forward that information to your Account Representative to update your record.

View additional questions:

• Submitting and Processing Claims
  Please Note: Claims must be submitted to HFS by 12:00 p.m. the day prior to your groups scheduled processing date.
  • How can I submit claims to HFS?
  • What information should I send when I'm submitting a claim?
  • How do I know my fax was received by HFS?
  • When will I receive my reimbursement check?
• Logging into your Account
  • How can I view my account information? What information do I need to log on to view my account information?
  • What do I do if I forget my PIN?
  • What do I do if I receive an error on the website?
• Miscellaneous FAQs
  • How do I report a Change of Address to HFS?
  • Can my spouse call for information regarding my account?
  • My flex debit card was declined, why did this happen?
  • What information should be included when I get a doctor's note for an eligible medical expense?