Participant Help
How do I know my fax was received by HFS?
We recommend three (3) business days after faxing your claim to HFS you logon to your account and verify that your claim has been processed. If you do not see your claim information, call HFS at 410.771.1331 or 888.460.8005 and press 2 for Participant Services. Please be ready to provide the Customer Service Representative with your name, social security number, group name and fax information including the time faxed, pages and fax machine number.
View additional questions:
- Submitting and Processing Claims
Please Note: Claims must be submitted to HFS by 12:00 p.m. the day prior to your groups scheduled processing date.- How can I submit claims to HFS?
- What information should I send when I'm submitting a claim?
- How do I know my fax was received by HFS?
- When will I receive my reimbursement check?
- Logging into your Account
- Miscellaneous FAQs